Admission Counsellor

The Admission Counsellor must build and maintain enduring and enriching relationships with existing as well as prospective members of the School.

1. General Responsibilities

• • Understand and uphold the School’s mission, vision, ethos, and policies
  • Stay informed about the School’s unique strengths and offerings
  • Use reference materials to address enquiries efficiently
  • Maintain daily logs of calls and emails
  • Respond to all communications promptly
  • Participate in School events and promotional activities

2. Admissions

A. Pre-Admission

• • • Record and respond to all types of enquiries (walk-in, online, telephonic)
    • Guide parents through registration and curriculum details
    • Schedule parent interactions and school tours
    • Coordinate academic discussions and assessments
    • Manage appointment scheduling, cancellations, and virtual meetings
    • Assist with optional facilities (e.g., transport)
    • Support parents through the entire admission process
    • Verify submitted documents and follow up on discrepancies
    • Coordinate with Accounts Team for fee payments

B. Post-Admission

• • • Maintain admission records and verify documentation
    • Handle admission cancellations
    • Prepare and distribute admission kits
    • Update all data accurately in the ERP system
    • Coordinate mid-term transitions with staff
    • Assist with orientation for new students
    • Ensure smooth completion of formalities and allotments
    • Organize parent meetings when required
    • Collect feedback from parents as needed

3. Parent Relations

• • Maintain records of parent queries and grievances
  • Address academic and non-academic concerns
  • Redirect unresolved queries to the appropriate department
  • Resolve grievances efficiently and escalate when necessary
  • Ensure all queries and grievances are fully addressed