Desktop Support & Network Support Engineer

The Desktop Support & Network Support Engineer role is to provide a single point of contact for end users to receive support and maintenance within the organization’s desktop computing & network environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware, equipment (including but not limited to PC, terminals, printers and scanners), networking devices & CCTV surveillance system to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion, and provide end-user assistance where required.


Install, upgrade, support and troubleshoot Enterprise Applications hosted on Windows Server /2003/2008 and upwards

Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, application servers, and administrative systems

Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime

Troubleshooting network connectivity in a LAN/WAN environment.

Provide consistent solutions based on issues like traffic congestion, infrastructure upgrades and routine troubleshooting.

Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, etc)

Requesting and coordinating vendor support when the restoration is beyond the scope of the Desktop Support Administrator the Desktop Support Administrator will escalate the issue/problem to proper tier 3 support team members.

Develop trends by monitoring and analysing incoming calls, problems and support requests.

Install, upgrade, support and troubleshoot Windows Operating systems and Microsoft Office and any other authorised desktop applications.

Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment.

Performs general preventative maintenance tasks on servers, network devices, computers, laptops, printers, serve and any other authorised peripheral equipment.

Performs remedial repairs on computers, laptops, printers and any other authorised peripheral equipment.

Customize desktop hardware to meet user specifications and site standards.

Performs work in compliance within specified warranty requirements.

Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels.


Dealing with hardware and application support queries and issues reported

Provide user data and application recovery.

Email account administration, i.e., account creation and management and distribution lists on Google Workspace.

User account administration, i.e., account creation and management and password resets on Google Workspace.

Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.

Use tools and methodologies to load, copy and customize operating system configurations for deployment.

Responsible for the daily switching of backup servers at the different backup nodes.

Works with vendor support contacts to resolve technical issues within the CCTV, Network & Desktop environment.

Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible.

Maintains I.T. records and tracking for area of responsibility.

Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices and procedures.


Excellent technical knowledge of pcs and desktop hardware.

Working technical knowledge of current protocols, operating systems and standards.

Microsoft Desktop Support Technician an advantage

A+ and N+ experience

Software and Hardware Troubleshooting

Windows 8, Windows 10, Windows 2003/2008/ & upwards experience

Routers, switches and firewall experience

Microsoft Office 2013, Office 2019, support



VERITAS Enterprise Backup Software

PCI-DSS Knowledge

Professional image and grooming

Self-confidence and interpersonal skills

Analytical and problem solving skills

Good communication (both verbal and written) skills

Planning and organising skills

Good administration management skills

Strong listening skills

Able to operate effectively in a team environment with both technical and non-technical team members

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