Serve as the primary point of contact for end users, providing technical support and troubleshooting for hardware, software, and network issues
Install, diagnose, repair, and upgrade hardware, software, and networking devices (PCs, printers, scanners, routers, switches, firewalls, etc.).
Provide advanced troubleshooting for network connectivity issues in LAN/WAN environments and ensure seamless integration of desktop systems with servers.
Proficient in managing Google Workspace (formerly G Suite), including user account creation, management, and troubleshooting.
Experience with user data recovery, password resets, and resolving access issues.
Proficiency in Office 365 administration, including user account creation, management, and troubleshooting via the Admin Center.
Experience with Exchange Online for email administration, including mailbox creation, email forwarding, and distribution group management
Strong knowledge of OneDrive for Business and SharePoint Online for file sharing and collaboration, including permissions management
Execute technical projects, including network expansions, system upgrades, and software deployments, ensuring minimal disruption to operations.
Manage vendor interactions for hardware and software procurement, support, and issue resolution
Install and configure operating systems (Windows, Microsoft Office) and authorized software.
Perform preventative maintenance on servers, network devices, and peripheral equipment.
Manage user accounts, email administration, and password resets on Google Workspace.
Analyze and resolve technical issues promptly to reduce downtime
Maintain I.T. documentation, records, and inventory for tracking and compliance.
